Terms and cancellation policy

Last updated October 2026. These terms apply to all bookings with BAZD M Group (Pty) Ltd t/a Bhekizizwe.

Quotations

Quotations are based on the trip details you give us: the addresses, the dates, the number of travelling days and the distance between the points on your route. A quotation holds your vehicle only for the period stated on it. After that the vehicle is available to anyone else.

Bookings and payment

A vehicle is reserved only once payment is confirmed. Card and Instant EFT payments are confirmed by our payment provider, usually within minutes. Bank transfers are confirmed once we have received and checked your proof of payment. Approved account customers may be confirmed before payment and invoiced on agreed terms.

Prices

Prices are based on the days travelled and the distance covered, including the drive to and from our depot where the pick-up is further away, a trailer fee where a trailer is requested, and driver allowances where the trip requires them. Your quotation and invoice show the price for each vehicle, any driver allowances and the total. Waiting time beyond the booked period, additional stops and route changes may be charged for.

Changes and cancellation

Please give as much notice as possible. Bookings cancelled more than 72 hours before the trip are refunded in full, less any bank or payment-provider charges. Between 24 and 72 hours, 50% is refunded. Within 24 hours of the trip, no refund is due. Date changes are free of charge where the vehicle is available for the new dates.

Our responsibilities

We will provide a roadworthy, licensed vehicle and a professional chauffeur, and will do everything reasonable to arrive on time. We are not liable for delays caused by traffic, weather, road closures, breakdowns or other events beyond our control, or for connections missed because of them. If a vehicle becomes unavailable, we will offer an equivalent vehicle or a full refund.

Passengers and conduct

Passenger numbers may not exceed the licensed capacity of the vehicle. Smoking is not permitted in any vehicle. Passengers are responsible for their own belongings; please check the vehicle before you leave it. Damage to a vehicle caused by a passenger may be charged for.

Complaints

If something goes wrong, contact us as soon as possible at info@bhekizizwe.com or on 061 417 6894 so we can put it right.